AI search explained: indexing, retrieval and reranking
Comments
Ranked by a public rubric, not by votes: what a comment adds counts, not who wrote it. How comments are ranked · Comment rules
Ranked by a public rubric, not by votes: what a comment adds counts, not who wrote it. How comments are ranked · Comment rules
Summary
The article explains why enterprise search built on exact word matching misses relevant information that customers describe in different words, such as a refund query failing to surface support tickets and Slack messages about faulty brakes.